RETURN POLICY – klx.hausyind.com

Effective Date: 2026

At JewelryZ, we stand behind the quality of our fashion jewelry and strive to provide a satisfying shopping experience for every customer. This Return & Refund Policy applies to all orders purchased on our official website.

1. Return Eligibility

We accept returns and exchanges within 30 calendar days after the delivery date. To qualify for a return:

Items must be unused, unwashed, undamaged and in original new condition
All original packaging, tags and accessories must be complete
Customers must provide the order number and purchase proof

Final Sale Items: Personalized items, clearance items, and products with obvious manual wearing marks are not eligible for return or exchange.

2. Defective or Wrong Items

If you receive defective, damaged, or incorrect items, please contact our customer support within 48 hours after delivery and provide clear photos or videos. We will offer a free replacement, partial refund, or full refund according to the actual situation.

3. Return Shipping Fee

Customer’s responsibility: For personal reason returns (dislike, wrong size, change of mind), customers are responsible for all return shipping fees.
Our responsibility: We cover shipping fees for defective products, damaged items, or our shipping mistakes.

4. Return Process

Please do not return items directly without permission.

1. Contact JewelryZ customer support to apply for return authorization 2. Wait for our official return instructions and return address 3. Send back the package with complete items and packaging 4. We will inspect the goods after receiving your return 5. Approved refunds will be processed within 5–10 business days

5. Refund Method

All refunds will be returned to the original payment method. The arrival time depends on your bank and payment platform processing rules.

6. Jewelry Maintenance Note (Important)

Our fashion jewelry is handmade with vintage plating finishes. Minor oxidation, slight texture differences, and tiny manual traces are normal product characteristics and do not support free return or refund as quality problems. Please follow our jewelry maintenance tips for daily wear to extend service life.